What is a service blueprint?Ī service blueprint is a tool that helps teams understand how the customer sees or experiences a business’s service process. How do you create one? Keep reading to learn more about service blueprinting. Their purpose? To shine a light on hidden weak spots in your business operations and help you solve them. Service blueprints can help your team map a way forward if you find yourself here. But as you dig into the tools and processes you need to work with, reality hits: to finish a single task, it turns out you need to navigate through several types of systems and at least half a dozen different departments.īefore you know it, your day-to-day tasks become confusing, slow, and filled with unnecessary details. It should be easy enough to authorize what they’ve asked for. A request comes in from a customer asking for your company’s product or service. Imagine it’s your first day at a new job. How to make a service blueprint - with examples!
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